Every Tribute Tees order is custom-made for the person you're honoring. That changes how returns work — but it doesn't change our promise: if the finished product doesn't honor the person you ordered it for, we will fix it.
The short version
- Defect, damage, or our error: free reprint or full refund. Just email us a photo within 14 days of delivery.
- You changed your mind / wrong size: we cannot accept the item back (custom items have no resale value), but we offer a 50% discount on a reprint with the corrected size.
- You typed the wrong name / dates / spelling: tell us before we ship — we fix it free. After shipping, 50% discount reprint.
- Lost in shipping: we file the claim and ship a replacement at no cost to you.
1. Custom items are non-returnable
Because every order has a specific person's photo and name on it, we cannot resell a returned item. For this reason — and consistent with industry standard for custom apparel — we do not accept returns for change of mind, fit issues, or buyer's remorse.
That's why we send you a design preview by email within 24–48 hours of order. Approve the preview only after you've checked the photo, the spelling, and the design. Anything you catch at the preview stage costs nothing to fix.
2. Defects and quality issues — FREE reprint or refund
We will reprint or refund any order with the following issues at no cost to you:
- Print is faded, smeared, peeling, or off-center
- Garment has a hole, stain, or stitching defect
- Wrong size or wrong product was shipped (our packing error)
- Color is significantly different from what was ordered
- Shipping damage (torn package, water damage)
How to claim: email [email protected] within 14 days of delivery with:
- Your order number (e.g., TT-2026-0001)
- 2–3 clear photos of the issue
- A short description of what's wrong
We respond within 1 business day. Most defects are resolved within 7–10 days (reprint shipped or refund issued).
3. Customer error — discounted reprint
If you approve a design preview and later realize you misspelled a name, missed a date, or chose the wrong size, we offer a 50% discount on a reprintwith the correction. This covers our material and labor costs. Email us — we won't make you pay full price twice.
4. Lost or undelivered packages
If tracking shows your package was delivered but you did not receive it:
- Check with neighbors and household members
- Wait 3 business days (sometimes carriers mark early)
- Contact us with your order number — we open a carrier claim and ship a replacement at no cost to you
If tracking shows the package never moved or is stuck in transit for more than 14 days (US) or 30 days (international), we ship a replacement immediately and handle the carrier claim ourselves.
5. Refund processing time
Once we approve a refund:
- PayPal balance: 1–3 business days
- Credit/debit card via PayPal: 5–10 business days (depends on your bank)
We refund to the original payment method. We cannot refund to a different card or account.
6. Cancellations
- Before preview approval: full refund, no questions
- After preview approval, before production: full refund minus a $5 design fee (covers our render time)
- After production starts:cannot cancel — production is human + machine work that can't be reversed
7. International orders
Defect/damage policy applies worldwide. Customer error policy applies worldwide. Customers outside the US are responsible for any return shipping costs IF a return is requested (defects do not require a return — we just need the photos).
Import taxes/customs fees paid on the original shipment are non-refundable from our side (these are charged by your government, not us). You may be eligible to claim them back through your local customs office.
8. What we cannot accept
We will not refund or reprint:
- Items damaged by misuse (e.g., bleach stains, machine drying on high heat — see care instructions on the tag)
- Items returned more than 14 days after delivery
- Items where the issue is normal product variation (slight color differences from screen, expected fit per the size chart)
- Items where the customer is requesting a refund based on the photo they uploaded being low quality (we recommend high-resolution photos at order — see our photo upload guide)
9. Need help?
We treat every email as if it's from family. If you're not sure whether your situation qualifies, just email us. We'd rather err on the side of doing right by you than be technical about policy:
- Email: [email protected]
- Phone: +1-800-555-0100 (Mon–Fri, 9 AM – 5 PM ET)